Refund Policy

1. Overview

This Refund Policy outlines SheenGroup's policy regarding refunds for services provided across our IT, Health Technology, and Innovation sectors. Refund eligibility and terms vary based on the type of service and specific service agreements.

2. General Refund Principles

Refunds are considered on a case-by-case basis and are subject to the terms outlined in individual service agreements. We strive to ensure client satisfaction while maintaining fair business practices.

3. Service-Specific Refund Terms

3.1 Custom Development Services

For custom software development, web development, and mobile app development:

• Before Project Start: Full refund if cancellation occurs before work begins
• During Development: Refund calculated based on work completed and resources utilized
• After Completion: No refund for completed and delivered projects
• Quality Issues: Refund or rework considered if deliverables do not meet agreed specifications

3.2 Subscription and Recurring Services

For ongoing services such as cloud hosting, maintenance, and support:

• Refunds for unused portions of prepaid subscriptions may be available
• Monthly subscriptions: No refund for the current billing period
• Annual subscriptions: Pro-rated refunds may be available for unused months
• Refund requests must be submitted within 30 days of payment

3.3 Consulting and Advisory Services

For consulting, strategy, and advisory services:

• Refunds available if services are cancelled before delivery
• Partial refunds considered if services are terminated mid-engagement
• No refunds for completed consulting deliverables

3.4 Health Technology Services

For Laboratory Management Systems (LMS) and healthcare solutions:

• Refund terms specified in individual implementation agreements
• Consideration for regulatory compliance and data migration factors
• Support and maintenance services follow standard subscription refund terms

4. Refund Request Process

To request a refund:

1. Submit a written refund request to billing@sheengroup.com
2. Include your account information, service details, and reason for refund
3. Provide relevant documentation and service agreement reference
4. Allow 5-10 business days for review and processing

5. Refund Processing Time

Approved refunds will be processed within 10-15 business days. Refunds will be issued to the original payment method used for the transaction.

6. Non-Refundable Items

The following are generally non-refundable:

• Completed and delivered custom development projects
• Services already rendered and accepted by the client
• Third-party licenses, tools, or services purchased on behalf of clients
• Setup fees and one-time implementation charges (unless specified otherwise)
• Services terminated due to client breach of agreement

7. Partial Refunds

In cases where partial work has been completed, refunds will be calculated based on:

• Work completed and deliverables provided
• Resources and time invested
• Third-party costs incurred
• Terms specified in the service agreement

8. Dispute Resolution

If you are dissatisfied with our refund decision, you may:

• Request a review by our management team
• Provide additional documentation or clarification
• Escalate through the dispute resolution process outlined in your service agreement

9. Cancellation vs. Refund

Cancellation of services does not automatically entitle you to a refund. Refund eligibility depends on the service type, completion status, and terms of your specific agreement.

10. Force Majeure

Refunds may not be available for services affected by circumstances beyond our control, including natural disasters, pandemics, or government actions.

11. Contact for Refund Requests

For refund inquiries and requests, please contact:

SheenGroup Billing Department
Email: billing@sheengroup.com
Phone: +91 0987654321
Address: 2456 Royal In., Delhi
Business Hours: Monday-Friday, 9:00 AM - 6:00 PM IST

12. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Continued use of our services constitutes acceptance of the updated policy.